The Professional Body for Corporate Operations
The Professional Body for Corporate Operations
The Corporate Front of House & Facilities Management Association is the only professional body dedicated specifically to corporate operations within law firms, financial institutions, and similar high-performance environments.
About the CFFMA
Over time, the corporate forum has evolved into more than a place for discussion. It has become a network of experienced professionals consistently sharing insight, supporting one another, and shaping standards across Front of House and Facilities.
The CFFMA formalises that evolution — recognising contribution, experience, and professional excellence within a clearly defined corporate context.
Front of House Management
Facilities Management
CFFMA — Founding Statement
Our Positioning
The CFFMA is different from other professional bodies within FOH & FM…
Other FM Associations
The Front of House association, AICR, is focused on hospitality — a different world from corporate guests services.
Aimed squarely at corporate operations within law firms, financial institutions, and similar environments — where expectations, visibility, and operational pressure are significantly higher.
Reserved for founding members and senior industry leaders who have made a significant contribution to corporate Front of House and Facilities Management. The highest level of recognition within the association.
Member
Associate
Strategic leaders committed to upholding excellence and shaping the association’s standards for the year ahead
Front of House Senior Manager
A&O Shearman LLP
Senior leader in business services, overseeing client services, supplier management and reservations. Over 20 years’ experience in office operations, large-scale events and service delivery, with a focus on training global teams.
Guest Services Manager
White & Case LLP
Oversees front of house operations and client experience within the London office.
Focused on service delivery, team performance, and maintaining high standards across all client-facing areas.
Front of House Manager
Hogan Lovells LLP
Responsible for client services and front of house operations across multiple London offices.
Ensures consistent service delivery, high standards, and seamless coordination of meetings and event
Soft Services Facilities Manager
Investec Bank plc
Oversees workplace services including reception, catering, cleaning, helpdesk, and switchboard operations.
Responsible for service delivery, supplier management, and operational standards within a corporate environment.
Front of House Manager
Bird & Bird LLP
Oversees front of house and client experience within a top-tier international law firm, leading strategy and soft services to drive service excellence, supplier performance, and consistently high standards.
Facilities & Client Services Manager
Withers LLP
Leads workplace operations, sustainability, and compliance.
Oversees global carbon reporting and environmental initiatives, alongside broader business services and wellbeing programmes.
Reception Manager
Bird & Bird LLP
Driving exceptional client experience through effective front-of-house management, supplier partnerships, and event coordination with extensive experience in corporate law firms.
Front of House Manager | Director
Evercore
Front of House Manager overseeing hospitality, reception, catering, events and café operations. Over 20 years’ experience creating a welcoming environment while delivering high standards of service.
Head of Client Experience
Travers Smith LLP
Head of Client Experience at Travers Smith, leading high-performing teams and mentoring emerging managers. Actively involved in networking and community groups, contributing insight to help elevate hospitality standards across the city.
Office Services Manager
Baker Botts (UK) L.L.P
Office Services Manager at Baker Botts London, overseeing facilities management, health and safety, workplace operations, and cost control. Focused on maintaining safe, efficient and welcoming office environments while supporting high standards across the workplace.
Client Experience Manager
Pinsent Masons LLP
Senior leader in business support services, overseeing client experience, supplier management and large-scale events. Over ten years’ experience in service delivery and operational standards.
SVP, Head of Client Services & Operations, EMEA
Lazard
Senior Vice President and Head of Client Services & Operations, EMEA, with 20+ years’ experience leading client services, workplace operations and corporate hospitality across global financial services.
These Fellows serve as the Inaugural Steering Group for the 2026/27 term, providing the leadership required to launch the CFFMA. To ensure broad representation across the legal, financial, and professional services sectors, committee roles rotate annually, with future appointments drawn from the highest contributors within the Expert League on the Front Forum.
The CFFMA Annual Excellence Awards recognise outstanding contribution and performance across corporate Front of House and Facilities Management.
Unlike traditional awards, recognition is informed by peer engagement, insight, and contribution within the Front Forum community — creating a direct link between professional excellence and real-world impact across the sector.
Proudly supported by our Founding Patron:
Front Services Group
Receptionist Recruitment Agency
Facilities Management Recruitment Agency